FREQUENTLY ASKED QUESTIONS
WHAT IS The Workers Cottage CANCELLATION POLICY?
Please see Terms & Conditions for details of this.
CAN I BRING MY DOG, OR OTHER PET/S?
You may request x1 small dog maximum, please do so in advance or at the time of your booking. Other Pets , specifically cats due to allergies, are not allowed. By booking a stay at The Workers Cottage you agree to abide by this policy. The cottage is not suitable for large dogs or multiple dogs.
ARE CHILDREN ALLOWED TO STAy? Do you provide any equipment or toys?
Yes. We can provide you with a cot, a toddler booster seat, and a highchair. For those who require x2 of each please let us know at time of booking. We also provide a small selection of toys and books and an outdoor mud kitchen. By booking a stay at The Workers Cottage you agree to ensure that your children are supervised particularly around e.g. log burning stove, BBQ, range cooker, outdoor bath, outdoor shower.
WHAT ARE YOUR HOUSE RULES?
Simply, our main rules are:
~ no smoking of anything, including e-cigarettes, inside the cottage
~ no parties | events | using the cottage for commercial shoots
~ no pets unless x1 dog confirmed at time of booking
~ please don’t wear shoes upstairs
~ maximum capacity 6 guests
~ please ensure you lock windows, doors and close all gates after entering and leaving
can you describe the amenities at The workers cottage?
We want you to relax and enjoy your time at The Workers Cottage.
The cottage includes the following features:
Rest & Relax
• hand soap and hand cream
• bath and hand towels
• bubble bath
• shampoo, conditioner & body cleansing wash
• ensuite rain shower to Bedroom 1
• downstairs W.C.
• family bathroom with rain shower over bath
• outdoor bath & shower
• underfloor heating to kitchen, boot room and bathrooms
• luxurious high thread count bed linen
• high quality Hypnos Mattresses with protective covers & hypoallergenic all season bedding
• black out blinds and curtains in bedrooms
• lots of comfortable seating arrangements indoors and outside
• writing bureau with drop down section for using laptops
Cook & Eat
• a welcome basket usually containing milk, biscuits,tea, coffee
• kitchen textiles – tea towels, oven clothes, table cloth, apron
• cookware and utensils
• crockery, cutlery
• cafetiere & Nespresso machine
• salt, pepper and cooking oil
• large refrigerator/freezer
• dishwasher
• cookbooks
• microwave
• large coal fired BBQ and utensils
• outdoor kitchen prep area
Luxuries & Essentials
• welcome basket – see ‘COOK & EAT’
• indoor log burner with starter kit of logs, lighters and matches supplied October - April
• central heating, controlled by Nest easy use Thermostat
• loo roll stock
• kitchen towel stock
• fire extinguisher
• smoke alarm
• First aid kit
• carbon monoxide alarm
• hairdryers
• washer/dryer
• external clothes line & clothes horse
• cool air fans in bedrooms
• smart TV
• wifi
• books and games
Children
• Travel cot with mattress and waterproof bottom sheet
• highchair
• booster seat
• toys
• books
• outdoor mud kitchen
WHAT TIME IS CHECK-IN | CHECK-OUT? IS THERE ANY FLEXIBILITY AROUND THESE?
The Workers Cottage standard self check-in time is from 16:00 p.m.
The check-out time is 10:00 a.m.
If you wish to request if it is possible to amend these times you must arrange this with us in advance of your stay and be amenable to the resulting surcharge. We reserve the right to make a surcharge for a departure which is later than ten minutes from the agreed checkout time, as this adversely impacts the quality of our preparations for the next incoming guest.
PARKING
There is room for 2 cars on the drive and a free parking space immediately outside the cottage
BOOKINGS
The Guest who makes the booking agrees to these Terms and Conditions and House Rules on behalf of all members of their party, binding them jointly and severally to the terms herein.
At the time of booking we take an initial non-refundable deposit of 35% of the total cost of the stay. Any payment made by the Guest is deemed confirmation of the acceptance of these Terms and Conditions. Once a booking is confirmed the Guest is liable for payment of the balance of the total cost, along with any additional charges incurred during their stay. Non-payment of the balance of the total cost will be treated as a cancellation of the Guest’s stay.
We reserve the right to refuse a booking without explanation.
OCCUPANCY
The accommodation is as follows:
6 persons maximum (babies in our supplied travel cots are not counted. Maximum 2. )
No additional overnight Guests are allowed due to safety and insurance conditions. Sub-letting or assignation of the let to others without prior agreement is prohibited by The Workers Cottage.
During their stay at The Workers Cottage, Guests will not commit any act which breaks the law. This includes not using the accommodation for any illegal purpose.
Check-in is from 4.00pm on the first day of the Guest’s booking.
Check-out time is 10.00am on the final day of the Guest’s booking.
We reserve the right to make a surcharge for a departure later than ten minutes from the agreed check-out time, as this adversely impacts the quality of our preparations for the next incoming Guest.
DAMAGE / LOSS / CLEANING
Guests are advised to check their accommodation for any damage or breakages at the beginning of their stay, and to notify us of any that they find therein.
Please note a damage deposit will be taken when the balance is due, as follows;
£250.00
Guests will notify us immediately of any damages / breakages which occur during their stay.
If any part of The Workers Cottage property is found to be broken, badly damaged, irreplaceable, or missing as a result of the Guest’s stay, an additional amount – subject to the extent of the replacement / repair – will be taken from the Guest’s account to cover replacement / repair.
Upon vacating the accommodation, the Guest is responsible for leaving it in the same good, clean and tidy condition as they found it on their arrival.
The Guest must remove all food items and belongings when they leave. Any food items found to be left within the accommodation after the Guest’s stay will be disposed of immediately. Any belongings found to be left behind in the accommodation after the Guest’s stay must be claimed by the Guest within 10 days of the Guest’s departure. In such cases the Guest will be charged the cost of postage and packing plus a £10 administrative fee to have them returned. After 10 days, any such unclaimed items will be disposed of.
The Guest must follow The Workers Cottage instructions about waste and recycling and return any moved inventory items to their accommodation or they may be liable for extra replacement and / or cleaning costs.
Sun cream, fake tan, acne treatment cream, make-up and hair dye can all cause permanent damage to bedding, bed linens, towels and other household textiles. We ask our Guests to take care when using these products. We recommend that Guests planning to use such products during their stay bring their own spare bed linen and towels to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, an extra charge will be levied to replace these items in addition to any other extra costs incurred.
If the accommodation is not left in an acceptable condition, incurring extra cleaning above and beyond the level which is expected, this will be charged at £15 per individual staff hour. The Workers Cottage reserves the right to deduct this payment using the Guest’s payment details or to invoice the Guest following their stay.
LIABILITY
During their stay, it is the Guest’s responsibility to close windows and lock the cottage when they are not on site.
The Workers Cottage is not responsible for any damage to, the safety of or the loss of the Guest’s personal property while at the cottage.
The Workers Cottage is not responsible for any damage, illness or injury caused by use of the accommodation and any amenities; such use is at the Guest’s own risk. The Workers Cottage is not responsible for any issues outside our reasonable control such as breakdown of appliances, plumbing, electrical issues, structural repairs, invasion of pests / infestation, damage caused by exceptional weather conditions, noise and disturbance resulting from site maintenance, nearby building works, noisy neighbours or local events.
Bicycles are not permitted inside the accommodation. Guests bringing their own bicycles should ensure these are locked using the Guest’s own bicycle locks and left outside the accommodation.
The Workers Cottage has no liability for any death or personal injury to Guest/s on site.
PETS
Only x1 small dog on request at time of booking for an additional pet fee. Other Guests’ pets are not permitted at The Workers Cottage at any time.
PAYMENTS
Bookings are paid for online via the booking pages on The Workers Cottage website. All payments are made in £Sterling.
Any charges incurred by The Workers Cottage for receiving payments from overseas will be passed to the Guest making the booking.
V.A.T. is included in the cost of the accommodation.
PRICE CHANGES
The Workers Cottage reserves the right to amend prices and details on the website.
COMPLAINTS
We endeavour to ensure that Guests at The Workers Cottage are given a positive experience, as evidenced by our Guests’ good reviews. We also recognise that on occasion things go wrong. In such circumstances, it is the responsibility of the Guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Please note that essential maintenance activities may be carried out on or in the accommodation during your stay.
We reserve the right to enter the accommodation to investigate any concerns by Guests as to disturbances or care of the property. If Guests deny us the opportunity to investigate complaints during their stay, the Guest will waive all rights in this matter.
If The Workers Cottage Regulations are breached we may ask Guests to terminate their stay with immediate effect and without a refund.
MISCELLANEOUS
Whilst every care is taken to provide a true and accurate description of the property on our website, in marketing material and in email communications, alterations and updates will be made throughout The Workers Cottage over time. The Guest accepts that no refunds are available for any such discrepancies.
We reserve the right to enter the accommodation in the event of an emergency or remedial repair work being required.
We are entitled to ask the Guest to leave the property without any refund if, in our opinion, the behaviour of the Guest and / or their party is in breach of the conditions stipulated here.